Most of the time, it??™s only visible for a few seconds, if it shows up at all. The
problem occurs when it doesn??™t go away, at which point Windows Explorer
stops cooperating when you try to view another folder or cancel the progress
by clicking the little red ?— button next to the address bar.
What??™s worse, if you try to open another Windows Explorer window, that
one is likely to malfunction, too, even if you closed the first one! The solution,
temporary as it may be, is to close the seized explorer.exe process in
Task Manager, as described in ???What to Do When a Program Crashes,??? earlier
in this chapter. But if you want to stop the Green Ribbon of Death from
visiting you again, you??™ll have to take matters into your own hands.
There are basically four things that cause this problem:
Broken thumbnails
This is the most common cause of this problem, and also the easiest to
fix. Each time you view a folder containing photos (JPG, TIF files) or
movies (AVI, MPG, WMV files), Windows Explorer opens each one to
extract and build thumbnail previews for the file icons. If even one file
in the folder is corrupted, or if one of the files makes use of a corrupted
codec on your system, Windows Explorer crashes.
To fix this problem, you need to do two things. First, figure out which
file is crashing Explorer. Of course, since you can??™t view the folder in
Explorer without it crashing, you??™ll have to turn off the thumbnails feature
first.
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