Back in the Problem Reports and Solutions page, click the See problems to
check link to open a history of unreported application crashes (Figure 6-8).
Here, place a checkmark next to any crash on which you??™d like to follow up
(or use the Select all option), and then click Check for solutions.
See ???Blue Screen of Death,??? later in this chapter, for another (rather nasty)
type of crash that doesn??™t necessary follow any of the same rules of the
crashes discussed here.
What to Do When a Program Won??™t Start
Ever double-click an icon on your desktop, only to see the mouse cursor
momentarily turn into the little spinning circle before it reverts to the arrow
pointer, with no newly opened application in sight? This is typically what
happens when a program won??™t start, and this is not necessarily Windows??™
fault.
Figure 6-7. You can choose whether or not to notify Microsoft whenever a program
crashes
304 | Chapter 6: Troubleshooting
One of these four things is usually responsible for preventing a program (or
software installer) from loading in Windows Vista:
User Account Control (UAC)
As explained in Chapter 8, Vista??™s UAC feature is designed to prevent
malicious or poorly written applications from harming your PC. Unfortunately,
a program not specifically written for Vista won??™t be aware of
UAC, and as a result, may close when UAC prevents it from doing
something like writing to its own folder in Program Files. The solution is
to run the program in administrator mode; see ???Control User Account
Control,??? in Chapter 8, for details.
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