This data can be linked to the session/user ID and we
can have a complete picture of what was happening when the error occurred.
Tapping into the Device Data
We are tracking the user's browser. We can link it up with the WURFL data we have
and generate insights into which devices are used most, what are their capabilities,
and how can we exploit them.
Making it Easier to Ask for Help
Despite all this, if the user faces a problem, we want to make it easier to ask for
support. This can be done simply by creating a feedback page, and linking it up from
the footer navigation. The form will allow the user to add comments, will include the
tracking data ID, and send us an email with full details.
We are not including code for this here! You can build it on your own, or check it out
in the source code you may download from the book website.
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Developing Standards-Compliant Sites
[ 98 ]
Luigi, our dear client, is very excited with all this. We mentioned that he wants to
add many interactive features to POTR now. But before that, let's see what we did in
this chapter.
Summary
In this chapter, we focussed on what we should do to ensure that our mobile site is
delivered well to most customers.
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