A good example of this was seen in the insurance domain
experts from Chapter 6, many of whom had never programmed before. Rather than
studying alone by reading, these people may prefer to learn by hearing, by seeing, or
by doing, often as part of a group. Group training also has bene?¬?ts for all kinds of
learners: increased out-of-band communication, a sense of group identity, and
learning to learn from one another and help one another.
Initially, any training will probably be carried out by the DSM solution team. It
can also be a valuable process for them, as they see ?¬?rst hand any problems that new
users have in getting to grips with the language and its tool support. Since there is no
reason to expect the DSM solution team to be particularly gifted or comfortable as
teachers, it may later be kindest to all to let them pass the baton to people with more
experience in this role. While the odd ?¬?ne piece of detail may be lost in this transition,
overall it is the clear communication of the basics that is more important. More
esoteric information and tricks of the trade can be passed on later in various creative
ways, for example, by a ???Tip of the Week??? email.
13.7 DSM AS A CONTINUOUS PROCESS IN THE REAL WORLD
By now it should be abundantly clear that DSM is no silver bullet??”nothing is??”and
certainly not a one-shot, ?¬?re-and-forget weapon.
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