The first production release was ready after 9 weeks of development... it surpassed scheduling
and functional expectations, while still coming in on-budget.... In the first two months of live
production usage over 25,000 citations were entered using the new system. The application
development team continued to deliver new releases to production approximately every six
weeks thereafter. Every release was an exciting opportunity for the team of developers and
users to provide value to the company and to improve the user??™s ability to accomplish their jobs.
One of the primary reasons for this success was customer involvement.
Many of the shortcomings of the [first] system stemmed from a breakdown in the collaborative
atmosphere that was initially established. Had users been more involved throughout the
project, the end result would have been a system that much more closely aligned with their
actual needs. They would have had a greater sense of ownership and communication between
the various groups would have been less tense.
...
The success of the [second] system caused many people in the organization to take note and
embrace the lessons learned in this project... other projects teams restructured their physical
arrangements into a shared project room as the [second] team had done.
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