Even project management is often a
separate group. The idea is that the groups will act as a collective brain trust and learn
from each other.
I have seen organizations in which this type of organization structure works, but
more often than not, it leads to silos??”that is, individual groups with no knowledge or
interest in what any other group is doing. When a business unit encounters a technical
problem, the problem is often bounced from silo to silo. The networking group says,
???It isn??™t a problem with the network. Go to the database group.??? The database group
says, ???It isn??™t a problem with the database. Go to the networking group.??? Not only is
this extremely frustrating for the business unit, but it also creates distrust in anything
IT/IS does.
Even if this organizational structure isn??™t intended, silos can evolve naturally when
communication is a problem. Even if your organization isn??™t structured by silos, be on
the lookout for groups or subgroups that have created their own private silos.
Techniques to Remove This Roadblock
Whether silos are deliberate or not, communication is the only way to overcome the
almost literal walls that silos create.
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