My guess is that most of you
reading this feel some sort of segregation from the rest of the business, whether in a good way or a
bad way.
I think of IT and IS as two separate departments within an organization, although this is rarely the
case. IT is responsible for infrastructure??”that is, networks, servers, storage, and so on. Essentially, IT
handles hardware and standard software installations, such as Windows and Office. IS deals with custom
or third-party applications that are used to facilitate business processes. Developers, business
analysts, and the like comprise this group. And then we have the poor DBA, who has one foot in each
department (a rant for another time).
IS should interact with business units on a regular basis. The sole responsibility of IS staff is to
create or maintain applications for use by the business units. There was a day when IS would drive
what the business units would use; thankfully, that trend is beginning to stop. The problem with simply
creating an application (or purchasing a third-party one) in a semi-vacuum and delivering it to a business
unit is that the business process must conform to the application.
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