After about four years of continued server additions (and the network infrastructure
required to support it), servers started rebooting randomly. It was infrequent at first, but
grew to the point where each server rebooted at least twice a day, for no apparent reason.
This organization had affiliates in Europe and China, so these reboots affected not only
local productivity, but also the productivity of the international offices. The impact was
costing the company a significant amount of money.
The Result
Needless to say, executive management was growing less and less patient with the IT
department. No one was able to identify an exact cause. Significant time was invested in
troubleshooting the issue. Initially, SQL Server or Exchange problems were thought to be
the cause, and outside consultants were brought in to assist. Then the operating system
was blamed. More consultants. Then the hardware. More consultants. More hardware.
More money. The executives grew more and more upset.
Finally, an internal employee, who once worked as an electrician, came up with a
crazy idea: maybe there wasn??™t enough power coming in to the server room itself.
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