Millions of dollars worth of hardware and software investments
were discarded. However, the hardware itself was never shut down and removed,
so the heat issues continued.
In the end, the company (like many companies from 1995 to 2000) lost a lot of
money, and the CEO was resistant to any IT investments from that point on. It took more
than five years to recover and return to a conservative but consistent IT budget.
What Went Wrong
Multiple issues were at work here, and interestingly enough, none of them were technical.
If there was any single root cause of the company??™s financial problems, it was simply
being a victim of the Before Dot-Com-Bust (BDCB) era. From the mid 1990s to about the
spring of 2000, business and technology were more or less analogous to prospectors
flocking to California and Alaska during the great gold rush. If you happened to hit the
technology mother lode, you??™d be rich beyond your wildest dreams. And it was a rush to
be the first one to get there.
Obscene amounts of money were poured into technology. Most IT/IS departments
even within a mid-sized company had a blank check.
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