He quickly picked up the disaster recovery
documentation and looked for a section regarding an interruption in the supply
chain. You guessed it: there was no such section. The technical staff addressed only the
CHAPTER 1 n WHAT IS DISASTER RECOVERY? 4
technical issues. When the owner asked for a disaster recovery plan, he was really looking
for a business continuity plan. As a result, the company lost customers who couldn??™t wait
three weeks while the manufacturer found a secondary supplier.
The High Availability/Disaster Recovery Project
The owner of a promising Internet startup hired a consulting company (for the record,
not me) to help ensure that the startup could get as close as possible to 99.999%
uptime for its web site. The contract specified that the consulting company was to
design the system such that there would be no more than 30 minutes of downtime in
the event of any single failure. The consultants came in and did a fantastic job of setting
up redundant servers, network connections, and even a colocation. The
30-minute threshold would easily be met.
Business took off for the startup until one day when the main data center suffered
a massive power outage caused by flooding in the building.
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